Dialing Mexico gives a 'Forbidden' message.

[tlsallada]

I had a user try to call a number in Mexico and the display indicated 'Forbidden'. There's nothing in the 'Outgoing Rule' that should prevent the call going out (There are more digits allowed that the number is long). When 3CX was initially set up, I didn't prevent any countries from being called.
Any help is appreciated!!

 

[AndreasP_3CX]

Hi tlsallada,

do you have an outgoing rule specified for outgoing calls to Mexico? the 3CX Server activity log should also help in seeing what goes wrong and why. If you have any further questions or inquiries please let us know.

Best Regards

 

[tlsallada]

Here is the log when I try to call the number in Mexico..


Terry Sallada


To
[email protected]











13-Dec-2013 11:13:46.350 L:1840.1[Extn]: Terminating targets, reason:
13-Dec-2013 11:13:46.350 Leg L:1840.1[Extn] is terminated: Cause: BYE from PBX
13-Dec-2013 11:13:46.350 L:1840.1[Extn] Sending: OnSendResp Send 403/INVITE from 0.0.0.0:0 tid=1886629003 [email protected]:
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 10.1.5.54:5062;branch=z9hG4bK1886629003
To: <sip:[email protected]>;tag=ed694252
From: "Server Room"<sip:[email protected]>;tag=921767165
Call-ID: [email protected]
CSeq: 2 INVITE
Warning: 499 PATTON-SNBX "Forbidden"
Content-Length: 0
13-Dec-2013 11:13:46.336 [CM503020]: Call(C:1840): Normal call termination. Call originator: Extn:3265. Reason: Forbidden
13-Dec-2013 11:13:46.336 [CM503016]: Call(C:1840): Attempt to reach <sip:[email protected]:5060> from Extn:3265 has failed. Reason: Busy
13-Dec-2013 11:13:46.335 [Flow] Call(C:1840): has built target endpoint: EndCall:EndCall for call from L:1840.1[Extn]
13-Dec-2013 11:13:46.334 [CM503010]: Call(C:1840): Making route(s) from Extn:3265 to <sip:[email protected]:5060>
13-Dec-2013 11:13:46.334 Remote SDP is set for leg L:1840.1[Extn]
13-Dec-2013 11:13:46.334 [CM505001]: Endpoint Extn:3265: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T42G 29.71.0.91] PBX contact: [sip:[email protected]:5060]
13-Dec-2013 11:13:46.331 [CM500002]: Call(C:1840): Info on incoming INVITE from Extn:3265:
Invite-IN Recv Req INVITE from 10.1.5.54:5062 tid=1886629003 [email protected]:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.1.5.54:5062;branch=z9hG4bK1886629003
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: "Server Room"<sip:[email protected]>;tag=921767165
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
Conten

 

[leejor]

While calls can be blocked using 3CX outbound rules, as well as blocked to certain countries/regions using other features within 3CX, it would appear as if the forbidden is coming from your Gateway.

Warning: 499 PATTON-SNBX "Forbidden"

I'm not familiar with the Patton Smartnode Branch Exchange, but the name suggests that it probably has the ability to route and reject calls based on the country codes, or other factors.

 

[sigma1]

Do you have an outbound rule for International? Are you using a SIP trunk?

Outbound rule (looks like you use 9)

Prefix 9011
STRIP 4 if using most SIP trunks so that it sends only Country CODE and number