Solved Dialling 999 does not ask to enter extension

[missysad]

Hi,
I am not sure if there is a special setup/ option that needs to be turned on for this but whenever I dial extension 999 it just gives me an option thay says "you do not have any voicemail" and it does not ask me to enter another extension.
Please advise, Thanks!

 

[Allen_Miller]

Are you calling from a phone on the system or external? If internal system assumes you want the vm from the extension you are calling from. If you want a different extension you first press # and you should then be prompted for the extension number you wish.

 

[missysad]

We tried to call from a phone in the system we dialed 999 then hash then it just thanks me. I also tried from an android app not in the same office, same option

 

[Allen_Miller]

Do you get a prompt "Please enter Personal Identification Number" if you just key 999# ?
Is vm disabled for your extension?

 

[missysad]

no, if I just press 999 it says no voicemail available. Now If I try 999 then # it says thank you goodbye, then if I try 999# at the same time, the call does not go through

 

[leejor]

Is voicemail enabled for that extension? Do you have a PIN set up? If you leave that extension a message, can they retrieve it?

 

[YiannisH_3CX]

You need to have the PIN Authentication enabled in your extensions voicemail for "#" to work. Once you enable it call 999. You will hear the prompt asking for the voicemail pin. At that point you can press "#" and you will be asked for the extension number.

 

[missysad]

Ah! that fixed it! thanks YiannisH_3CX!

 

[YiannisH_3CX]

Glad we could assist