- Joined
- Oct 25, 2007
- Messages
- 8
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First of all, I wanted to say that the basic functionality for our new phone system worked just as expected with minimal configuration - great job, especially the VOIP gateway configuration templates! Internal calls, inbound- and outbound calls, T.38 fax etc. just worked "out of the box".
However there is an annoying problem that I cannot solve: We have ISDN lines connected to a Patton SmartNode. The base phone number is 123456-x. We created DIDs in 3cx for each extension, with the three-digit extension number always matching the DID number. So e. g. an inbound call to 123456-123 is forwarded to extension 123 - that works great. (And "Override incoming Caller ID with DID name" is a really nice feature.) But for outbound calls, the caller ID for some reason is always 123456-0, no matter which extension the caller is using.
This is unfortunate, because if we call someone and the callee later uses the call history of his phone to call back, he will never reach the original caller but always the -0 extension (reception).
I played with some settings in the 3cx gateway configuration as well as in the Patton configuration file, but no luck so far. Thank you very much in advance for any hints pointing me to the right direction, or even working configuration settings!
Details of our setup:
3cx 5.1 Professional Edition
Patton SmartNode 4638, Firmware 4.2
Snom 360 phones
ISDN lines: DSS1 point-to-point ("Anlagenanschluss"), Germany, Deutsche Telekom
However there is an annoying problem that I cannot solve: We have ISDN lines connected to a Patton SmartNode. The base phone number is 123456-x. We created DIDs in 3cx for each extension, with the three-digit extension number always matching the DID number. So e. g. an inbound call to 123456-123 is forwarded to extension 123 - that works great. (And "Override incoming Caller ID with DID name" is a really nice feature.) But for outbound calls, the caller ID for some reason is always 123456-0, no matter which extension the caller is using.
This is unfortunate, because if we call someone and the callee later uses the call history of his phone to call back, he will never reach the original caller but always the -0 extension (reception).
I played with some settings in the 3cx gateway configuration as well as in the Patton configuration file, but no luck so far. Thank you very much in advance for any hints pointing me to the right direction, or even working configuration settings!
Details of our setup:
3cx 5.1 Professional Edition
Patton SmartNode 4638, Firmware 4.2
Snom 360 phones
ISDN lines: DSS1 point-to-point ("Anlagenanschluss"), Germany, Deutsche Telekom