Solved Digital Receptionist repeats itself, cannot choose options until it is done

[kjuzs]

We are using StartUp PRO hosted by 3CX. Calls are routed to be answered by a digital receptionist who prompts " dial 1 for dept x, dial 2 for dept y..... otherwise stay on the line and someone will be with you shortly". When the prompt ends, it repeats itself right after. During the prompt (first or second time), dialing any of the options doesn't go to that option - instead the prompt keeps going until it is done. How do I make the system respond to any dialing in the middle of the prompt without having to wait until the prompt is finished? How to make the prompt stop repeating?

 

[YiannisH_3CX]

Hi @kjuzs

How long is the duration of the "If no input within seconds" option? ALso what is selected in the "No input destination"?
And finally which provider are you using?

 

[kjuzs]

10 seconds for "If no input destination" and "connect to ring group" if no input. Provider is voxtelesys. When the prompt repeats, I can interrupt that with one of the dialing options but not during the first time the prompt comes on.

 

[YiannisH_3CX]

I have just tested your scenario using Voxtelesys and its working as it should. Once I select an option the prompt stops and the call is sent to the option I selected.

I will send you a DM shortly so we can further investigate

 

[YiannisH_3CX]

Issue was that the announcement was also enabled playing the same message and announcements do not accept DTMF inputs.