Digital Receptionist stopped looks like server crashed too

[mfaster]

Got this error in event viewer:

The 3CX PhoneSystem Digital Receptionist service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event ID 7034

Phone system logs follows...

14:44:04.125|.\StunClient.cpp(84)|Log2|STUN|StunClient:rocess:[CM115002] STUN resolved external IP=76.227.67.238:2497 by server 192.245.12.229
14:44:04.171|.\StunClient.cpp(84)|Log2|STUN|StunClient:rocess:[CM115002] STUN resolved external IP=76.227.67.238:1694 by server 64.69.76.23
14:44:04.171|.\ExtLine.cpp(325)|Log2|Endpoints|ExtLine::Register:[CM110001] Use External IP for device line registration DN='10004' device='Broadvoice'
14:44:04.171|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for "408-383-9200"<sip:[email protected]>
14:44:04.203|.\ExtLine.cpp(325)|Log2|Endpoints|ExtLine::Register:[CM110001] Use External IP for device line registration DN='10004' device='Broadvoice'
14:44:04.203|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for "408-383-9200"<sip:[email protected]>
14:44:04.578|.\Registrar.cpp(381)|Log2|Registrar|ClientRegs:nSuccess:[CM113005] Registration of sip:[email protected] is successful
14:44:04.640|.\Registrar.cpp(381)|Log2|Registrar|ClientRegs:nSuccess:[CM113005] Registration of sip:[email protected] is successful
14:51:48.843|.\CallConf.cpp(120)|Log2|CallControl|CallConf:nIncoming:[CM103002] Call(12): Incoming call from unknown (Ln:10002@GXW-4104) to sip:192.168.64.11:5060
14:51:52.656|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Disconnected from sj-vmware-01:5483/IVRServer at 127.0.0.1:5483 ***
14:51:52.656|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:51:52.656|.\SLServer.cpp(71)|Log2||ListenDisconnect:[CM114001] SL: disconnected sj-vmware-01:5483/IVRServer at [sj-vmware-01:5483]/IVRServer
14:51:52.671|.\Call.cpp(266)|Log2|CallControl|CallLegImpl:nConnected:[CM103001] Call(12): Created audio channel for Ln:10002@GXW-4104 (192.168.64.20:5020) with Media Server (192.168.64.11:7034)
14:51:52.671|.\CallStrategies.cpp(836)|Log2|CallManager|StratInOut:nCancel:[CM104009] Call(12): Call from Ln:10002@GXW-4104 to 800 has been terminated
14:51:53.734|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:51:54.734|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:51:55.703|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:51:56.703|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:51:57.671|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:51:58.671|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:51:59.750|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:52:00.750|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:52:01.718|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:52:02.718|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:52:03.796|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:52:04.796|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
14:52:05.765|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
14:52:06.765|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***

 

[Alexander]

Hi !

Can you repeat this situation ? If yes please repeat it and send log-files from the '<3CX PhoneSystem folder>\Data\Logs' directory to me ([email protected]).

If you can't repeat the situation then please describe the circumstances when this unexpected termination occurred. Did you see crash window (which is displayed by Windows on application crash) ?

Thanks for your help,
Alexander

 

[mfaster]

Logs and events sent to you

Alexander,

I sent events and log files to you.

Thanks,

mike