After an upgrade, our audio wav files within the Digital Receptionist cannot be heard, but only intermittently audible when restarting the server and/services for a short time. We can play the wav files through local desktop phone, but with inbound calls the audio in not heard with the Menu logic functional. We inspected our SonicWall firewall and it is configured as outlined in your support documents https://www.3cx.com/docs/sonicwall-firewall-configuration with Inbound and Outbound calls are operational.
Also, we noticed that when making changes to the SIP Trunk to change Inbound logic or select a different recording, the changes are reflected when saving, however the logic changes are not reflective when testing. No changes within the Route to seems to take effect.
Any assistance would be greatly appreciated.
William
Also, we noticed that when making changes to the SIP Trunk to change Inbound logic or select a different recording, the changes are reflected when saving, however the logic changes are not reflective when testing. No changes within the Route to seems to take effect.
Any assistance would be greatly appreciated.
William
