Digital Receptionist

[Ravilla]

Hi all members.
i was wondering why my Digital Receptionist is not play the record prompt when i route it in the inbound rule for incoming call but when i dialed to extension of the Digital Receptionist (EX 801)i can hear that.
Please kindly advise.

 

[eddv123]

Hi Ravilla,

What does it play ? Have you a trunk setup on 3CX that is connected correctly (registered) and linked to that IVR.

If you connect the DDI on the trunk to an extension directly does it connect OK ?

 

[Saqqara]

Check the activity logs, to see what DDI number is being presented to the 3CX system, you may have to use an asterisk, eg DDI number is 0111 111111 , enter *111111 as the DDI number

 

[leejor]

You can double check the Activity Log, to see if both inside and outside calls appear to be the same, and if there are any error messages.

 

[Ravilla]

Hi Ravilla,

What does it play ? Have you a trunk setup on 3CX that is connected correctly (registered) and linked to that IVR.

If you connect the DDI on the trunk to an extension directly does it connect OK ?

Hi eddv123,
The trunk is working. If route the trunk directly to extension it is connect.

 

[Ravilla]

i got this from activity log
ACK is not received from sip:xxxxxxxxx@xxxxxxxxx;transport=udp;user=phone

 

[eddv123]

You are not receiving an Acknowledgement from the phone that reads however what is key is for you to explain the behavior you are currently getting instead of the playing of the WAV file.

Basically where is the call routing to ?

 

[YiannisH_3CX]

Hello @Ravilla

When the call is picked up do you have audio between the participants of the conversation? Also does the call drop after 32 seconds?
This could be a case of on way audio. Do you pass the firewall checker?