Solved direct call transfer to extension with 2 telephones

[bit101]

Hi togehter,

we have faced with the following scenario:
A staff member "A" did a blind transfer to another internal extension (B) that has 2 telephones enabled (Snom DECT & Snom Desk telephone).
In this moment 2 telephones were alerting but the called staff member "B" has pressed (by mistake) on the DECT phone the red reject button.

After that the we can see in the 3cx logfile that in the next second only the desk phone was ringing again. The DECT Phone was not ringing. It was´nt alerting
again from the 3CX.

Is this behavior normal?

Regards,
beon

 

[VasilisV_3CX]

Hello @beon,

This is expected behaviour due to SIP Forking. SIP forking refers to the process of “forking” a single SIP call to multiple SIP endpoints. The upshot to SIP forking is that you don't require any forwarding rules however each phone would need to reject the call. You can read more about SIP Forking here.

 

[bit101]

Hi Vasilis,

ok, thanks for that. I already thought so but i wanted to have a confirmation.

regards, beon

 

[VasilisV_3CX]

No problem @beon, I'll close this thread now. If you require any help in future, feel free to open a new thread.