Display Total Active Agents in Queue Wallboard - Modular Wallboard?

[ThanasisPolitis]

Hello,

we are using the wallboard on a big screen in our support centre and it would be nice if we could see the total amount of agents that are logged in the queue alongside with the busy agents.

As far as I could tell, this is a "fixed" dashboard and can't add/remove fields from it.
Are there any plans of making the wallboard "Modular" so we can add/remove fields as required.

Regards,
Thanasis

 

[diamond9]

Hi,

We have been using

https://jedware.dk/ @jed

They have 3 boards and are very responsive to changes if you need them, the other one that i know of is Voip-Tools

Regards

 

[ThanasisPolitis]

Thank you Michael!
I was looking to see if the built-in functionality can be upgraded as we do not want to have another system on-top to do the reporting...

 

[diamond9]

No you cant, 3cx wallboard as you said is fixed, there is no changing it.