Distinction between busy and not available/logged in

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jne79

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Mar 10, 2022
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Hello,

some users only use the desktop app with notebooks. Unfortunately, 3CX does not distinguish between busy and unavailable. But it would be nice if a busy signal came when busy and a call forwarding when not available. The user should be able to configure the behavior for busy and not available.

Example:
1. The user is speaking. Other callers get a busy signal.
2. The user is away/not logged in. Callers are forwared to mailbox, other extension, ...

This would be great!

Thanks.

janek
 
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