Dynamic Queue Login/Logout

[kieran.miles]

Hi,

I doubt this is possible but thought it might be worth an ask here.
Is it possible to have an extension number automatically signin and signout of a call queue based upon a schedule?

 

[NicholasP_3CX]

I doubt this is possible

How wrong you are!

You can log in and log out from your queues automatically through your forwarding rules and your extension schedule.



Every status has this option and you can choose accordingly.

Define a schedule and enable the highlighted option. Every time the status changes it will also log the user in and out of the queues

More information at: https://www.3cx.com/docs/pbx-queue-status/

 

[kieran.miles]

I see where you are referring too.
Do I need to be logged in as the extension to set this.

I can see the option you highlighted on the screenshot not sure where we go to put a schedule on this number, I want this number only to logout of the queue at a specific time, other than that I want it to remain in its other queues and still adhere to global office hours other than when the schedule specifies.

 

[NicholasP_3CX]

Queue login and log out is global, unless someone logs this agent out of the queue specifically.

Do I need to be logged in as the extension to set this.

No, the admin can configure this from the users page

not sure where we go to put a schedule on this number

The tab next to the call forwarding.

 

[kieran.miles]

On the instructions I see this section here, do I need to have the user assigned to the queue and be logged in as them to see this?

 

[Alphabetic]

On the instructions I see this section here, do I need to have the user assigned to the queue and be logged in as them to see this?

View attachment 45203

This is a queue manager view. Q managers can toggle this option for each agent or agents can toggle themselves only.