Easy Way to Set Call Forwarding

[paul.obrien]

Hi All

We've set up 3CX for one of our customers. All is working well, however we are having an issue with one area of the implementation - and I need some help!

Out of hours, all calls are forwarded to a mobile number. The number varies from day to day, depending on who is on call. At the moment we are specifying the mobile number in the My Mobile Number field of a virtual extension which handles the calls after hours.

This all works fine - however, it's a bit long winded for someone just wanting to change the mobile number to log into the myphone, and navigate through the various windows. Is there an easier way of doing this? Has anyone managed to create a custom webpage to access just that section of the settings?

Thanks in anticipation.

paul

 

[leejor]

The only thing that I can think of that might be a bit easier...create a number of "dummy" extensions, each one forwarded to a different mobile number. Then change the call forwarding from the original dummy extension that you have now, to the dummy extension that is forwarded to the mobile number that need to receive calls that night. This way you can use a drop down menu to select the extension that corresponds to each mobile number. Use a range of numbers that are not close to the other "real" extension in the office so that people don't dial them in error.

 

[abc123]

One other way (and it is cheap to do in the USA but maybe not so cheap in Europe) is to have a single cell phone which is passed to the "on call" person.

We do that (cell phones are usually free or a few bucks for a basic phone and it goes on a shared plan so it is $10 per month) for our critical support service.

We also found (after the fact) that we gave better service because our on call staff treated the call on the other phone as an emergency and when it rang they answered very quickly compared to when it was just forwarded to their own cell phone.