Echo test does not answer

[theMightyMacBoy]

I have a client who I am working with who is having issues with the Echo Test not answering from any phone. When Echo Test is called you get this message: "Calls number does not exist"

When looking at the logs I see this.

10/15/2024 11:46:15 AM - [CM503014]: Call(C:96610): No known route from Extn:475 to target: <sip:*[email protected]:5060/UDP>

10/15/2024 11:46:15 AM - Call(C:96610): from Extn:475 to *777 doesn't match any outbound rule. No outbound rule could be selected.

10/15/2024 11:46:15 AM - [Flow] Target endpoint for *777 can not be built!

10/15/2024 11:46:15 AM - [CM503010]: Call(C:96610): Making route(s) from Extn:475 to <sip:*[email protected]:5060/UDP>

I have gone into System Parameters and verified that *777 is the correct dial code for Echo Test. When updating this parameter, I see this in the logs.

10/15/2024 11:45:19 AM - [CM504001]: Endpoint ParkOrb:*777: new contact is registered. Contact(s): [sip:*[email protected]:5483 / *777]

10/15/2024 11:45:04 AM - [CM504002]: Endpoint ParkOrb:*777: a contact is unregistered. Contact(s): []

Has anyone seen this? v18 U9 on Debian. (This client is scheduled for upgrade before end of year. They are hard to schedule anything with!)

 

[bitn2]

Try without the"*"

 

[NicholasP_3CX]

In your System Extensions page, do you see the system extension as registered?





Then go to your dial codes, and see if you have a conflicting dial code.



Those shown are the default dial codes which should not conflict with anything else on the system.

 

[NicholasP_3CX]

Try without the"*"

Thats the PIN protect IVR, a totally different system extension.

 

[theMightyMacBoy]

In your System Extensions page, do you see the system extension as registered?

View attachment 44559

View attachment 44560

Then go to your dial codes, and see if you have a conflicting dial code.

View attachment 44561

Those shown are the default dial codes which should not conflict with anything else on the system.

 

[NicholasP_3CX]

View attachment 44573

The dial codes?

Also, do you have any outbound rules which would be using the * in front?