Solved Edit the Chat Box

[MARK AH]

hello!
did anyone try to edit the live chat box somehow?

i need to edit the greeting message line in order to display the greeting lines one below the other? did anyone do this before?
Example:

Hello %NAME% how can we help? Please type the corresponding number:

1. The food is cold
2. The delivery is missing items
3. The delivery is late.

 

[VasilisV_3CX]

Hi @MARK AH,

Currently this isn't available, but you should be able to alter the message to include the options in the first line.

 

[MARK AH]

Hi @MARK AH,

Currently this isn't available, but you should be able to alter the message to include the options in the first line.

hi Vasilis,
thank you for the reply yes i am aware that this doesn't exist out of the box. but i was wondering if we can edit the HTML code so the output looks like the way i described. i do not have HTML programing experience, if someone can help me alter the required line it would be great!!!!
thanks

 

[VasilisV_3CX]

Hi @MARK AH,

I'm afraid that this isn't possible, as any HTML codes you've inserted are stripped out. For example entering in a <li> is stripped. So unfortunately it's simply not possible yet. What you could instead do is configure the offline messages to record complaints, and they will appear in the chat - with the phone number to contact them (Maybe say "include your number") in the intro message.

 

[MARK AH]

A work around but that's fine. hope i can convince the client, promising him that this will be developed in the future.
thank you for your advise!! you've been helpful!

 

[VasilisV_3CX]

No problem @MARK AH! If you require any further assistance or information, feel free to open a new thread!