Email Template Does Not Include External DID Number for Audio Conferencing

[caldwell]

I went to System -> Conferencing -> Assigned DID Numbers and selected an available DID from the list. I hit Save.

Then I went to Meet and created an audio conference and invited myself using one of many available email aliases.

The email still came ONLY with the "Dial 7000" instructions.

I see that the template has coding that "if external number exists, insert it here," but it's not doing that.

What do?

(Yes, I've removed the DID, hit Save, and added it again and hit Save again. No change.)

 

[Colby D.]

I've seen this issue before where adding the conference number as a DID doesn't show up in the email unless you also manually edit the CONFERENCEMAINNUMBER parameter

 

[caldwell]

Thank you so much!

For 3CX Staff, shouldn't it populate automatically if one or more DIDs are selected in the Conferencing menu?

If not, and if this is the intended behavior, it would be VERY helpful to put a note in the Conferencing menu that this parameter MUST be manually edited.