Solved Emails not being received

[Chris-MBN]

I just ran into an issue with a 3CX Hosted instance and a client not receiving emails with voicemail attachments. The mailbox could receive emails from other sources, just not the 3CX SMTP server. After changing the email address (same domain) the problem was resolved.

Is cobaltit's statement regarding bounced emails here accurate? https://www.3cx.com/community/threads/smtp-issue.80361/ If so, can my 3CX Hosted instance be configured to alert someone that email/voicemails to users are not being delivered so I can take action?

 

[StefanW]

Hi @Chris-MBN

yes, it is true that we hold the delivery to inboxes that bounced on delivery to safeguard our reputation as a sender.
This "block" will be auto removed after 7 days and we would try again. As for your installation, the email was delivered for sending to us, there is no further feedback channel. Ensure entered emails du exist prior.
You may leave them on the system so the user can see them on the Apps.