Emil not receiving emails from 3CX smtp server

[Greg.Mohr]

I have one user who is not receiving emails from [email protected]. We have verified the email address is on the email servers whitelist and no Junk Mail rules or filters are set for the email address or domain. I read a previous post from the forum in January of this year where the recipients email address was blocked due to being bounced. I have changed the extensions email to myself and it works fine, I receive the welcome email and test VM messages. I created a forwarder to the users email address and tested and he did not receive the 3CX smtp messages. Can someone contact me for further assistance in clearing this issue up?

Thank you,
Greg

 

[Alphabetic]

When you created the extension did the email address exist? If no, then you will need to wait for timeout to occur before emails will be sent again.

 

[Greg.Mohr]

The email account has been in use for over 4 years. It was working fine up until about 2 weeks ago. I saw another post from about a year ago that stated the resolution came from 3CX due to the recipients email being blocked from the SMTP server. Everyone else in the firm receives their emails promptly. I have checked the Outlook and OWA to see if anything was accidentally set to filter out the emails from noreply @ 3cx dot com. Nothing indicated, I had the email hosting company make sure the noreply email was whitelisted. Still nothing.

 

[ChrisC_3CX]

@Greg.Mohr

Can you please send me the email address via PM so that we can have a quick look?