Enabling users to pick up unanswered calls ringing in their respective departments.

[MartinAndel]

On our previous Avaya system we had a *30 shortcode, which enabled users to pick up unanswered calls ringing in their respective departments. So if someone heard a call ringing on the other side of the room, not being answered, they could key in the code and pick it up.

How can I achieve this in 3CX?

 

[NicholasP_3CX]

the dial code is *20* in 3CX.

The *30 dial code in 3CX will activate the Available profile.

The dial codes of 3CX can be seen at:



To pick up a specific extension's call, you can key in *20*EXT

You can also do this via a BLF key as well configured on a phone. When you see the user flashing, just press the BLF assigned for them.

 

[MartinAndel]

Hi Nicholas, thanks for coming back to me. Is the "Pick up a call" shortcode isolated per department or would that potentially grab any ringing call across the PBX? I want to avoid the scenatio where an average Joe from sales grabs a call that's ringing at accounts dept at the same time as the one belonging to his colleague in the same room.