Error: "Dialed on ([email protected]) has reached max amount of calls - Call"

[Ariel Tolome]

Hi,

Today, suddenly outgoing calls stopped working. When I make the call, I am getting the error as below:

Device 9142656081 dialed on ([email protected]) has reached max amount of calls - Call(from "Test Agent2 (Ganesh PC)"<sip:[email protected]>;tag=80ed838944274f9d9b6d6eb2c94dc4ed to 9142656081)


I have verified that, trunk setup is configured to 10 simultaneous calls (same as per 3CX 8 CC). However, none of the calls are going through.

Any pointers to solve this issue?

 

[VoIPTools]

Assuming nothing changed on your end, have you contacted VOIP.ms? Did you make any changes on your end?

 

[Ariel Tolome]

Thanks Matthew. After talking to VOIP.ms, issue is resolved. Thank you.

 

[fortech]

Small footnote for what it is worth / in case others hit this thread via google / search / etc - and have similar drama with VoipMS specifically.

I know from issues I bumped into last year. There are some config settings 'under the hood' at VoipMS which maybe are not apparent and not exposed in the admin web panel to voip-ms customer. And to resolve these it basically requires you reach out to the voipms support team, ask them nicely about how much call concurrency your SIP DID are ok for / and validate if your config matches your needs in 3cx. They are generally very responsive (~hours to reply to support ticket query) and respond quick when you write to ask "help, here is my problem, etc.. sip trunk concurrency .. context .. detail" - happy resolution. But Def. something that needs a support ticket to get sorted.

Tim