Error message when selecting a voicemail from the ios app

[LAvoip]

This is the message I am getting when selecting a voicemail to listen to from the app:

Parameters Folder and FileName must be specified

Please provide some assistance.if possible

 

[ThomB_3CX]

Hi @LAvoip can you please confirm that you are on the latest version of iOS, V20.0.7.184

Thanks

 

[andytelco]

Hi Team, the Same thing is happening with 1 Of my customers. Software up to date.

 

[ThomB_3CX]

@andytelco please profile me:
- Pbx version
- 3cx app for ios version

Also please @LAvoip and @andytelco if you could provide ios verbose logs.
- Hamburger Menu > Settings > Enable Verbose logs
- Reproduce the issue where the error is shown.
- Hamburger menu > Settings > Send log report and attach this to me in private message

Thanks

 

[PatJAS]

My client has the same problem with the iPhone. I have the logs ready.

 

[ThomB_3CX]

@PatJAS We investigated your logs. You are running the V20 SP3 Alpha version (20.0.3.659) where this problem exists. Please update your PBX and try again. Fix was included from V20 SP3 Beta onwards.

@LAvoip @andytelco should you have the same pbx version installed, please update also and get back to us with any issues