Error registering sip trunk

[steinpag]

Hi, having issues registering a SIP trunk.

Ive got another provider working, but need to get this one working, below is the error message. Ive copied and pasted the username and password into 3cx still not working


Call or Registration to Vocus Communications failed.
sip:[email protected] replied: 404 Not found; from IP:202.147.134.21:5060


Any help would be appreciated

 

[YiannisH_3CX]

Hi @steinberg

I would start by following the guide for Vocus and see if there is anything you missed. If the registration still fails i would contact Vocus and ask what why its failing since the error you get comes from a Vocus IP address.

 

[steinpag]

I have followed the guide.

looks like I will contact Vocus, I have tested on Zoiper softphone and the credentials work... so not sure whats going on

 

[steinpag]

ive actually got this registered, but ive been told by Vocus I need to change my sip from address to come from our main number rather than extension. the TCP header is showing it sending as an extension number@sipline

 

[YiannisH_3CX]

Are you referring to registrations or outbound calls? If the trunk is set as per our guide then the main trunk number should be sent on registrations. For calls please make sure that you do not have any outbound caller ID set under your extensions. If those options are empty then the main trunk number should be sent as your outbound caller ID.