Solved Escalation Matrix

[Yellow_Flash]

Hello,

Can someone please provide me info on how we can escalate an issue?
I have raised a ticket with 3cx and there hasn't been any response for the last 96 hours.
Is there any number to which we can call and inform them about this concern?

When I checked, I saw a "Contact us" form in 3cx page, but there is no number or a direct email to contact them.

If someone knows, please let me know how I can contact 3cx technical team or how to escalate the issue.


Thank you in Advance

 

[VasilisV_3CX]

Hi @TechieGuy,

What method did you use to contact support? Once I know a bit more I can follow up.

Did you receive any references back from 3CX?

 

[Yellow_Flash]

Hi @TechieGuy,

What method did you use to contact support? Once I know a bit more I can follow up.

Did you receive any references back from 3CX?

Thank you for the response.
We had bought a support ticket from customer.3cx.com and opened a ticket regarding the issue.
Case 772933
I did get a reply from 3cx asking for the support info and a screenshot of the issue.
So, I provided the same on 11/03/2021.
After that there hasn't been any response or an acknowledgement from 3cx side.

 

[VasilisV_3CX]

Thanks @TechieGuy,

I've spoken with Support who say that they've answered the ticket.

 

[Yellow_Flash]

Thanks @TechieGuy,

I've spoken with Support who say that they've answered the ticket.

Yes, thank you for the help.
I've got a response from the technical support under an hour ago.