Extension doesn't ring when a call is forwarded

[DDave]

Hello! I have a problem where if my extension has transferred the call to another one it doesn't ring anymore for the entirety of the call. Any fixes?

 

[HRMNY]

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[leejor]

Please provide more details. What type of transfer? What doesn't "ring" ?

 

[DDave]

We have an extension registered on a phone, specifically a SIP-T27G, that doesn't ring if there is an external call and the extension has forwarded a call. To be more clear:
An external call comes in on A;
A answers, and does a blind forward to B
B is now talking to the transferred client
If a new call comes in when B is still talking to the phone, As' phone doesn't ring.
Sorry for being unclear.

 

[leejor]

It sounds as if A's phone did not release from the call. Check the 3CX Activity Log, for one of the transfers to see if A's extension did , in fact release. Also check the status of A, when it is called. Is A able to place other calls, after transferring the call?

B is now talking to the transferred client
If a new call comes in when B is still talking to the phone, As' phone doesn't ring.

Exactly, what does A do, between these two lines.

 

[DDave]

Kinda in a rough position since i can't directly test in the office, but i called them and they said they can make outbound calls normally after transferring a call... Next time it happens i'll check the call log and let you know