Extension Statistic Report Returning 0 Calls

[Jason Murray]

Good Morning,

we currently have an Extension Statistic Report set to run daily but is not returning any information, however the Queue statistics show that calls were received.

 

[Schrodz]

Have you tried the "Agents in Queue Statistics"

Dan

 

[YiannisH_3CX]

Hello @Jason Murray

Please make sure that the extensions included in the extensions statistics report were part of the Queues and were logged in during the calls were made.

 

[Jason Murray]

Hello @YiannisH_3CX

I can confirm that the extensions in the report are part of the call Queues and were logged in at the time. The report has returned with the incorrect information again today.

 

[YiannisH_3CX]

What PBX version are you running? You can see the exact build number on the Dashboard under the Information column. Also can you send us a screenshot with the scheduled report settings from the management console?

 

[Jason Murray]

we are using Professional Perpetual version 15.5.0

please see attached the requested screenshot

 

[YiannisH_3CX]

I do not see anything wrong with the configuration so if you are certain that the specific extensions answered calls during the previous day then i would recommend creating a ticket with our support department as will require going through the PBX logs to determine the cause of the issue.