Solved Extension status & route

[Aditya Raj]

There is an extension which is provisioned both with 3cx app on iphone & yealink device at work. The user only works 2 days only.in a week.
But she keeps receiving calls on her 3cx app even on non-working days. so what she is doing is that she switches her 3cx status from the app to ''Away'' to avoid receiving calls but that also stops calls to the physical yealink phones at work which is not preferred as the yealink phones needs to receive calls all 5 working days.

Is there any workaround , idea or solution to overcome this issue.

Goals - the receptionist only gets calls on her 3cx app when she is at work 2 days but at the same time, the harphones needs to ring all the time like 5 days a week. But app & phones are tied to same extension.

whats the best solution Sir?

 

[Charles_3CX]

The best way to achieve this is to uncheck the account on the 3CX app on the iPhone. From the App, click the burger menu (three lines in the top left corner) > Accounts > and click the account to de-select it. Then, when required to be active, re-check the account to re-register the app on the iPhone.

 

[Aditya Raj]

The best way to achieve this is to uncheck the account on the 3CX app on the iPhone. From the App, click the burger menu (three lines in the top left corner) > Accounts > and click the account to de-select it. Then, when required to be active, re-check the account to re-register the app on the iPhone.

Thanks so much. whats the steps on android phone..i wanted to follow the steps on my android but unable to deselect.

 

[Aditya Raj]

The best way to achieve this is to uncheck the account on the 3CX app on the iPhone. From the App, click the burger menu (three lines in the top left corner) > Accounts > and click the account to de-select it. Then, when required to be active, re-check the account to re-register the app on the iPhone.

@Charles_3CX
Thanks so much. whats the steps for android phone..i wanted to follow the steps on my android but unable to deselect.

 

[Charles_3CX]

Same on the Android location, the account section long presses to deselect.

 

[Aditya Raj]

Same on the Android location, the account section long presses to deselect.

Ah there you go...i did not try to hold it for some seconds to get the pop up. Its working fine now. Thanks so much,

 

[Charles_3CX]

You are welcome; I am glad to be of assistance.