Solved Extension will not ring when in any queue

[Alphabetic]

Hello

I've got an extension that will not ring when in any queue.

Rings when called directly and when in a RG.

Hosted 18.0 U2 B 314.

Web client doesnt ring either.

I've removed from queue, created a new queue.

I do not want to delete this extension.

any suggestions?

Ext is logged in to the queue via mgmt console and from web client.

 

[Alphabetic]

Hello

I've got an extension that will not ring when in any queue.

Rings when called directly and when in a RG.

Hosted 18.0 U2 B 314.

Web client doesnt ring either.

I've removed from queue, created a new queue.

I do not want to delete this extension.

any suggestions?

Ext is logged in to the queue via mgmt console and from web client.

Now out the blue its ringing again but it's been doing this throughout the day.

 

[Alphabetic]

Ok, if I call the queue internally it doesnt ring but an external call it will ring on.. but not all the time :S

 

[leejor]

So, what its the difference, in the 3CX Activity Log, of an internal call, and an external to that extension? The extension has forwarding settings that can differentiate between the two types of calls, could that be active?

Worse case senario, perhaps, delete the extension, and re-create with "basic" settings enabled.

 

[Alphabetic]

So, what its the difference, in the 3CX Activity Log, of an internal call, and an external to that extension? The extension has forwarding settings that can differentiate between the two types of calls, could that be active?

Worse case senario, perhaps, delete the extension, and re-create with "basic" settings enabled.

But surely the same routing would happen when ext is called directly and RG?

I can see the phone rings for a second and then stops.

I just rang the q over and over and sometimes it rings, sometimes it doesnt.

 

[leejor]

I can see the phone rings for a second and then stops.

So it could very well be a setting on the phone itself, that is ending the call.
Have you tried using another device, as the extension?

 

[Alphabetic]

So it could very well be a setting on the phone itself, that is ending the call.

I unplugged the phone and had web client only to no avail.

 

[leejor]

Is the Activity Log of any help?

 

[Alphabetic]

Im seeing stuff like this:

01/07/2022 5:01:02 PM - L:13.4[Extn:116] got Terminated Recv 487/INVITE from 127.0.0.1:5080 tid=399ccd30ad831c75 Call-ID=ErD_Xl72yhRzF2lY2jUisA..: SIP/2.0 487 Request Cancelled


01/07/2022 5:01:01 PM - L:13.5[Extn:116] got Failure: Failure Recv 404/INVITE from 127.0.0.1:5063 tid=b4026064afc9135a Call-ID=aZpqSvP4QOIh8sIG-SKOEA..: SIP/2.0 404 Not Found

01/07/2022 5:01:01 PM - RTL:13.4[Extn:116] is created to handle re-routing request to Extn:116

 

[Alphabetic]

Factory reset the phone and think this has fixed it tbh.

 

[VasilisV_3CX]

Hi @kieferschild,

Has this been resolved then?

 

[Alphabetic]

Hi @kieferschild,

Has this been resolved then?

It seemed to have sorted it briefly on friday afternoon but was the same this morning.

i've since re-created the extension as i couldnt be bothered troubleshooting., so far so good.

 

[VasilisV_3CX]

Okay good to hear, if anything happens, open a new thread and we'll investigate further.