Extensions Ungroupped in new Softphone

[erpardeiro]

Hi,

After update to new Android and iOS softphone, the Extensions Groups does not appear. The extensions is ungruouped. How I can show extensions grouped?

 

[SweetAction]

It's by design
See: https://www.3cx.com/docs/android-app-faq/#h.t52t0ouc3e76

 

[erpardeiro]

Thanks for answering!
They removed a useful feature. Unfortunate!
Now all extensions are mixed, before it was possible to view by sectors.

 

[Evolute IT]

Thanks for answering!
They removed a useful feature. Unfortunate!
Now all extensions are mixed, before it was possible to view by sectors.

In a future beta, there will be a label under the extension name for the group/bridge name.

 

[Shuichi Menrai]

This change will be not accepted by our customer,because the extension group can sort using prefix ,it can recognize person sooner with department and it's so flexible.

Several customer had already claimed me about that.
I'd like to strongly request the function will revive.

 

[Audrey]

Hi,
We also got a claim from our client yesterday after 3CX update.

They felt quite inconvinient without the function to display extensions in groups and had a negative evaluation for the update.

It's certain that at any time, should the voice from the end users be ignored.

Please, please restore the function in the next version ASAP! We really need it! Thanks in advance!

Thanks in advance!

 

[nb]

Hi
Check the latest beta. We put the pbx names next to the contact. But we are not ready.
We are going to make a filter wirth all the groups. Next update.