Solved Failed attempt to upgrade to v20

[williambilllane]

I am using the hosted version currently v18. I tried to update to v20 by clicking the upgrade button. Now I cannot login to my hosted version. It just says 502 server error. I rarely make any changes to the system as it just runs. It's been 2 years since I even changes any of the configuration. I need nubee/novice help to get the system upddated.

 

[NikolasA_3CX]

Hi @williambilllane

We have tried accessing the machine but we do not get any server errors. The update takes some time to finish and during that time the services of the PBX are down.

Please try one more time.

 

[williambilllane]

It appears the update was successful but I still cannot login to the hosted account. It says incorrect username or password. I tried forgot password but I do not receive a reset email message. I know I screwed something up but what?

 

[NikolasA_3CX]

Because on V20 there is no longer an admin account when you click forgot password enter the email address of the system owner extension and reset the password.

 

[williambilllane]

Thank you so much. I was able to get in to the account. This is a great testament of how well the system runs for us small business owners. 3CX is the best

 

[NikolasA_3CX]

We are glad to be of assistance!