Fanvil i16SV No Video

[mdbeckham71]

Hello, I have a Fanvil i16SV door phone. It provisions fine, and will make audio calls but i don't get any video in the web or desktop app. My 3CX instance (Version 18.0 Build 312) is hosted in the cloud and the door phone is provisioned behind an SBC. What am I missing?

 

[Charles_3CX]

Hi Mike

We can see that you also have a ticket with us at 3CX technical support, in which have requested some information on the specific device. We can continue there to troubleshoot this as this will require you to provide us with captures and logs which we can not request within the forum.

 

[Les Webb]

I have the same problem with the exact same device. Was there a resolution to this?

 

[Charles_3CX]

I have the same problem with the exact same device. Was there a resolution to this?

Please open a ticket with 3cx technical support to check this also for you.

 

[Les Webb]

Thanks! I just put in a ticket

 

[bisonconstructions]

I would like to know if anyone had a solution to the Fanvil i16SV door phone sending video.

 

[Les Webb]

Make sure ports 9000-10999 are open on all firewalls. That one caught me