Fanvil IP phone set to attended transfer is blind transferring calls

[aslenord]

We have an X7C phone which has started blind transferring calls. The configuration has not changed. Any recommendations other than reprovisioning? Many thanks.

 

[NicholasP_3CX]

In the IP Phone tab of the user, check that it is actually set to do an attended transfer.



You may need to click the reprovision button to reload the configuration from the PBX.

 

[aslenord]

Yep. I checked the setting first thanks and it was set to Attended. I have reprovisioned the phone and will see how we go.