Fanvil PA3 not found

[Alle CTEC]

I have a problem on fanvil pa3 on central on premise 3cx latest release 18.08.939 fanvil firmware 2.4.7 installed by 3cx. with an RCA cable I go to an amplifier by enabling the out output I can't hear anything if I connect to the speaker output I call after the first call the device locks up it responds to 4 pings then it is unreachable it returns to respond for 4 pings then stops . the only solution is to reset the device. Can anyone give me support? Thanks

 

[TheodorosG_3CX]

From the PBX side, does it provision as expected?

 

[Alle CTEC]

Yes, the provisioning works correctly, but then I have to enter the web interface and enable line out in the media center. I use an RCA cable.

 

[TheodorosG_3CX]

In this case this has to be clarified with Fanvil

 

[Alle CTEC]

Ok, is it correct to configure the audio output part on the device and not on 3cx, right?

 

[Charles_3CX]

Ok, is it correct to configure the audio output part on the device and not on 3cx, right?

Yes, as the audio output can not be configured from within 3CX.

And as per my colleagues reply you may need to contact the vendors support for further assistance on this part if required.

 

[Alle CTEC]

I solved it and I attach the connection manual in case anyone needs it