Solved Fanvil RPS server down?

[tklein]

I have been trying to provision a new X5U-V2 all morning and getting no joy at all. Is there something wrong with the Fanvil rps server or is there a communications issue?

 

[JohnS_3CX]

Hi,

Currently it appears to be fine (just checked now).

But make sure your PBX is running on the latest version and is activated (refresh license to confirm).

 

[tklein]

Okay thank you for checking. I have refreshed the license and deleted the phone and added it back via the new admin console. Rebooted the phone and still not working. What should I do now? Never had this happen before.

 

[ericbumbarger]

Okay thank you for checking. I have refreshed the license and deleted the phone and added it back via the new admin console. Rebooted the phone and still not working. What should I do now? Never had this happen before.

What's your setup hosted/on-prem? Are phones setup through STUN or SBC?

 

[tklein]

Found the issue and it is corrected. Was an error in our DNS server. Thanks for your assistance!