Solved fanvil x5s call log - transferred calls

[chris.velocityiq]

I have a user that would like to have transferred calls appear in his call log.

Currently, if extension 101 transfers a call to 102 the display will show the caller ID information for the transferred call. However, after the call is over and the call log is looked at on the phone it shows the 101 extension. I have seen no configuration options on the phone to adjust this and this is something this individual needs for reporting. Would someone know of a configuration change or different supported phone that would support this function.

 

[VasilisV_3CX]

Hi @chris.velocityiq,

My suggestion is to run reports via the Management Console and not be looking for reporting data specifically on the hardware phone.

Log in to the Management Console and navigate to the Reports section. Select whichever report is appropriate and it will show you data for all phones / extensions dependant on what you've chosen.

 

[chris.velocityiq]

That is not a solution the end user can or will use. Again this is a scenario where the user needs to be able to look at the call log on the phone to view the phone number that was transferred to them. Thanks for the suggestion though.

 

[VasilisV_3CX]

Hi @chris.velocityiq,

Can you provide more information? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[chris.velocityiq]

On a Fanvil x5s

Call from 0123456789 comes into the facilities main DID to extension 101
extension 101 takes the call and transfers 0123456789 to 102
102 accepts the call. the caller ID displays the information for 0123456789 on the display
the call is concluded and the user needs to record the call information
the user brings up the call log on the phone and the extension that transferred the log is the only information that is logged

The user would like for the call log to show the information for 0123456789 to show instead of the extension.

I am wondering if there are any configuration options that can be adjusted to reflect this.

 

[VasilisV_3CX]

Hi @chris.velocityiq,

Can you confirm that this happens with only Attended Transfers?

I believe blind transfers show the 0123456789 number in the call log of the X5S?

 

[chris.velocityiq]

They only show the extension that transferred. Attended or blind transfer do not display the caller ID information after the call has ended. It continues to show the extension information.

 

[VasilisV_3CX]

Hi @chris.velocityiq,

What you should be seeing is the following: When A calls B, and B performs a blind transfer to C, C's call log will display A's number.

When A calls B, and B performs an attended transfer to C, C's call log will show B's number. This is because B is the one that called C, and while when the transfer goes through, the information is updated, a new call is not started. It is the same existing call.

I'd suggest speaking with Fanvil to see if they have any alternate options regarding this.

 

[chris.velocityiq]

The blind transfer does show the information as you indicated.

Is anyone else aware of a way to have attended transfers show the information I am wanting?

 

[chris.velocityiq]

We decided on training them to record the call as it comes in. And to put the incoming call on hold, on a new line call the extension for the warm hand off, then blind transfer it over. This will facilitate their desire.

 

[VasilisV_3CX]

Glad you found a workable solution @chris.velocityiq. If you need any further assistance, feel free to start a new thread.