Solved Fanvil X5S Hotdesking

[John@GA]

Good morning,

We are trying to configure a Fanvil X5S for Hotdesking.
Followed the instructions on the website and everything worked fine on the 3cx side.
The phone however does not want to play along.

Factory reset was done.
Shows up in my "Phones" list and I am able to assign it to the Hotdesk without problem.
Phone is then reprovision, and it boots with the logo and "HDxxxx" extension.

Try to login by dialing the extension (no conflict on outgoing rules) get only 1 busy tone followed by "PLS HANG UP" message on the display.

Checked into the Phone UI.....

The phone is not provisioned via SIP Plug and Play (PnP) but by the Static Provisioning Server.
(I am using standard templates, as far as I am aware, as I have never changed them.)

How do we get it to go with PnP, I even tried to manually point it to the sever but after a reprovision it goes back to Static Server.

I hope someone has had this problem and it is a simple fix.

Thank you,
John

 

[Alphabetic]

Hi can you pls provide this info https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[John@GA]

Sorry, yes of course.

• 3CX Version: Professional Perpetual 16.0.493
• Server OS: Debian 9
• Is the 3CX Server Hosted and where? Server is local
• IP Phone Make/Model/Firmware: Fanvil / X5S / 1.12.5
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model: ThinkTel
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[Evolute IT]

Have you enabled Hot Desking for the extensions you're trying to login with?

 

[Alphabetic]

So the phone showed up in the MGMT console and you provisioned it as your hotdesk phone, so pnp is working.

Static Prov server in phone GUI will point at 3CX prov link.

Have you followed these instructions to log in?

https://www.3cx.com/docs/hot-desking/

 

[Alphabetic]

Fred is right. I get what you're experiencing when hotdesking is unchecked under EXT settings.

 

[John@GA]

Have you enabled Hot Desking for the extensions you're trying to login with?

Yes, I have enabled Hotdesking under the extensions
Even created a new "test" extension just to try it.

 

[John@GA]

So the phone showed up in the MGMT console and you provisioned it as your hotdesk phone, so pnp is working.

Static Prov server in phone GUI will point at 3CX prov link.

Have you followed these instructions to log in?

https://www.3cx.com/docs/hot-desking/

Phone shows up in MGMT console.
Followed the instructions.
Dial * 77 * 333 *
Only get 1 busy tone and the disconnects

Even tried changing to the DIAL CODE to another number combo, also did not work.

 

[Alphabetic]

Do you get any audio played?

 

[John@GA]

Do you get any audio played?

No audio.

It is like the phone does not even try to connect to the Server, but rather drops the call.
Or that the server rejects it.

 

[Evolute IT]

No audio.

It is like the phone does not even try to connect to the Server, but rather drops the call.
Or that the server rejects it.

Check the Activity Log in 3CX, see if you see any errors. Normally it should work easily.

 

[John@GA]

No errors in the Activity Log.

But I restarted the 3cx Server and the phone.... and now it works.

Awesome feature.

Thank you very much for all your help with this.

 

[Evolute IT]

No errors in the Activity Log.

But I restarted the 3cx Server and the phone.... and now it works.

Awesome feature.

Thank you very much for all your help with this.

Well, sometimes a reboot is all it needs!