Fanvil X5U-V2 default password not working after firmware upadate

[ericha]

Hello!

I am new to 3CX and I have a few questions. In order of importance:

1) I have a couple of Fanvil X5U-V2. I was having difficulty getting them to register, so I decided to download the latest firmaware from Fanvil 2.12.16.17 and after the update it registered right away. However, I now found out that there is a newer version on 3CX's page (2.12.16.22). However I have noticed that after the update, the default password (123) and user/password (admin/admin) for connecting via web interface are not working. Am I doing something wrong? How do I program the phone if I do not have access? Also, I would like to update to the new firmware and I can't do that unless i delete the phone from the 3cx portal, because it will otherwise register and the password wont work.

2) another general question which may not be for this thread is relating to simultaneous ringing at the ip phone and the phone app. I am on the free version while I do the testing. But, how do i keep it from ringing on phone simultaneously?

Thanks, and anyone's help will be greatly appreciated.
Eduardo

 

[Fanvil Technical Support]

Hi
After you deploy the devices to 3CX, 3CX will push configuration files, including these two passwords. You need to find the new web password in the configuration of the corresponding extension, as shown in the following picture:


For your second question, I don't quite understand. Have you checked if the extension number is added to any ring group?