Fanvil X7A no voicemail access/Indication

[kseba77]

I am testing my first Fanvil X7A phone and after provisioning everything seems to be working well, except Voicemail/WMI buttons do no link to the 3cx voicemail.
Also I get no notifications of new voicemail. I have tried resetting the phone and deprovisioning.

Separately, is there a way to sync the cell phone number from 3cx extension to the contact list on that phone? I know Fanvil supports 3 numbers for each entry in the contact list, yet all we get synced from 3cx is the extension for the user.

 

[JohnS_3CX]

Hi,

I have tested a X7A using firmware 2.2.0.166 (our latest supported version).

- When I receive a voicemail, the indicator light on the top right of the phone starts flashing red slowly.
- The voicemail icon shows a red (1) badge to also inform me
- If I press the hardware voicemail button, or the screen voicemail icon, my phone automatically dials into the voicemail box
- If I have no voicemail, the phone will not dial into voicemail, it will instead show me my list of MWI as empty.

If yours is not working this way, then I would suggest to factory reset it, install the correct firmware and then provision it automatically using our default templates.





The cell phone numbers of extensions are not synced in the contacts for any phone model.
The only things that are synced are the below, and this behavior cannot be changed:

- All the extensions (First, Last names, and extension number)
- All the Company Contacts in 3CX (First, Last names, and Mobile only)