Fanvil X7A

[decibel]

I have 10 Fanvil X7As deployed in a client's system. Randomly but often the phones seem to lose provisioning. The line disappears and no calls can be made. The phone also reappears as a new phone on the phones screen. Reassign it the extension it belongs to and it starts working again immediately. Seems to happen about once a day or so per phone. I can't find any reason for it. The roughly 90 X4Us have worked without issue.

 

[JohnS_3CX]

Hi,

Please go ahead and read this post, then provide us with all the necessary info so we can better understand your deployment: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[decibel]

Apologies for not following the rules. Please see answers below:

• 3CX Version, V16 Enterprise 48 channels
• Server OS, Debian 9
• Is the 3CX Server Hosted and where? On premise. Running on HyperV
• IP Phone Make/Model/Firmware Fanvil X7A - 2.2.0.166
• Provisioning Method: Local / VPN / STUN / SBC Local
• Trunk Provider or Gateway Make/Model siptrunk.com
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[JohnS_3CX]

Thanks! Based on the above description, I would highly recommend to contact Fanvil directly and report the issue to them. This is not considered normal phone behavior and they would have to investigate your case directly.