Fax Server Setup

[RFCENGR]

Is there a way for 3cx to "detect" the fax tones and then "steal" the call and send to the fax server? I would think the system could just listen for the first 5 seconds (or some configured length) and use the "steal" option to send to the fax server. While we have a dedicated fax line, we occasionally get a voice call (client misread business card, etc).
I would think the feature would be a benefit as you only have to give out your one number for voice/text/fax etc.
Thanks in advance.

 

[RFCENGR]

So I tried to create a "digital Receptionist" to say "for an operator, dial 0, to send a fax dial 9 or stay on the line", but "send to fax" is not an option in the digital receptionist for either 9 or "after x seconds"

 

[YiannisH_3CX]

Hi @RFCENGR

I am afraid that option is not available. There is no way the system can detect a fax call and then forward it to the fax server at this point in time.

 

[RFCENGR]

I understand would be an enhancement, which is fine.
I would anticipate that the easier enhancement would be allowing the Digital Assistant the options of "Send Fax To" that is allowed in "Route Calls To" field under the inbound rules.