Fax SIPTrunk plays IVR when called

[russnat8]

Hello,

I'm relatively new to setting up 3CX. I tried adding in a Fax SIPTrunk and pointing it to the Fax Server extension both in office hours and after office hours, but if you dial that number it just plays the after hours IVR I have setup for the Main SIPTrunk line even though there is nothing connecting the two that I can see unless the IVR settings are simply just global settings.

Any help would be appreciated.



Thanks

 

[SweetAction]

It's likely the number being sent by your trunk provider isn't what you have defined in the SIP trunk, so it's not recognizing which rule to use and it's falling back to the trunk routing rule. Review the invite (verbose mode logs) and it will tell you what it's sending.

 

[PanagiotisL_3CX]

@russnat8

It would be worth changing the format of the DID's in the PBX to a fraction of a DID and add a * in front. For example if the DID is +1344567890, change it to *344567890. This should 'catch' any format sent from the provider ensuring that routing is correct.