Good afternoon!
I am having an issue with the fax service for a client running version 16 Update 5. They are set up with a few fax numbers on their Broadvox sip trunk that are set to deliver inbound faxes to a couple of different email addresses. As of last thursday, when they were still running version 15.5, this was working without issue. On Friday of last week I updated them to version 16 and everything appears to be working except for the fax service. I can call the numbers and receive fax tone but numbers that were previously able to fax in can no longer complete the call, the logs are reporting that the call is being disconnected from the far side with a BYE being sent from the SIP trunk.
Has something changed in the fax server between versions? The provider has stayed the same and they are not having any issues with voice calls since the upgrade, only faxing. Any thoughts you have would be appreciated.
I am having an issue with the fax service for a client running version 16 Update 5. They are set up with a few fax numbers on their Broadvox sip trunk that are set to deliver inbound faxes to a couple of different email addresses. As of last thursday, when they were still running version 15.5, this was working without issue. On Friday of last week I updated them to version 16 and everything appears to be working except for the fax service. I can call the numbers and receive fax tone but numbers that were previously able to fax in can no longer complete the call, the logs are reporting that the call is being disconnected from the far side with a BYE being sent from the SIP trunk.
Has something changed in the fax server between versions? The provider has stayed the same and they are not having any issues with voice calls since the upgrade, only faxing. Any thoughts you have would be appreciated.
