Feature check.

[theonlycharithperera]

I'm looking for a very specific feature and haven't been able to verify if its available using the trial period of 3CX.

This is the scenario:
When a call comes in and is answered by the IVR, once the customer selects an extension, the call gets connected to the target extension, and a pre-recorded message should play to the recipient before the caller can speak.

Is the feature for such a pre-recorded message to be played to the target available? If so where can it be setup?

Thanks,
Charith

 

[SnakeRiverWebDevelopment]

Is the feature for such a pre-recorded message to be played to the target available? If so where can it be setup?

Yes, send the call to a IVR with your message, have the IVR route the call to said extension.

 

[theonlycharithperera]

Yes, send the call to a IVR with your message, have the IVR route the call to said extension.

So to confirm, then would the person on the extension hear the recorded message?

 

[SnakeRiverWebDevelopment]

No the caller will hear the message, you can't send the extension a message just the caller

 

[VoIPTools]

You could use an IVR, but I think you would need an IVR for every extension. Or, you could use queues and have it be the intro prompt. But if you need something where both parties hear the message you would need something like our 3CX Agent Greeting tool (the audio is a little rough because I was in rural England at the time of the recording).

 

[SteveITS]

...guessing that isn't going to work on StartUP/Small Business though. (this forum)

 

[leejor]

It sounds as if you want the message to be played to the called extension (not the caller), before they are connected to the caller. Not something 3CX is able to do "out-of-the-box". The call would have to be passed to another device, that is capable of this, before being transfered to the extension..

 

[theonlycharithperera]

It sounds as if you want the message to be played to the called extension (not the caller), before they are connected to the caller.

Correct, that's what I need it to do.

Not something 3CX is able to do "out-of-the-box". The call would have to be passed to another device, that is capable of this, before being transfered to the extension..

Noted. Thanks for the clear response!

 

[theonlycharithperera]

You could use an IVR, but I think you would need an IVR for every extension. Or, you could use queues and have it be the intro prompt. But if you need something where both parties hear the message you would need something like our 3CX Agent Greeting tool (the audio is a little rough because I was in rural England at the time of the recording).

Thanks for the link. In my case I don't need both parties to hear the pre-recorded message, just the callee or recipient of the call.

 

[VoIPTools]

Sorry, I missed that this was a Small Business question.

If it is the agent that needs the notification, not the caller, I am out of ideas. The limitations of the Small Business edition pretty much eliminates any option to customize 3CX. However, even if you were to self-host with the Pro edition this would be a challenge to do elegantly.

About the only idea I can come up with is something entirely outside of 3CX. For example a client application running on the agent's PC that provides the notification as a popup (or audio). I cannot see any way calling the agent on the phone, playing a message, then joining the caller into the existing phone call.

 

[theonlycharithperera]

Sorry, I missed that this was a Small Business question.

If it is the agent that needs the notification, not the caller, I am out of ideas. The limitations of the Small Business edition pretty much eliminates any option to customize 3CX. However, even if you were to self-host with the Pro edition this would be a challenge to do elegantly.

About the only idea I can come up with is something entirely outside of 3CX. For example a client application running on the agent's PC that provides the notification as a popup (or audio). I cannot see any way calling the agent on the phone, playing a message, then joining the caller into the existing phone call.

Appreciate your time and response on this.

I'm exploring the possibility of moving to 3CX Pro now with my 3CX country agent to see if its worthwhile.

Cheers!