- Joined
- Dec 18, 2022
- Messages
- 30
- Reaction score
- 14
Hello,
I would like to suggest an improvement related to the **3CX mobile app**
(Android and iOS), specifically regarding call queue management.
### Current behavior
The 3CX mobile app currently provides a button that allows users
to log in or log out **of all call queues at once**.
While this is useful in some scenarios, it lacks flexibility
for users who belong to multiple queues.
### Requested improvement
Allow users to **log in or log out of individual call queues
directly from the 3CX mobile app**.
### Expected behavior
- From the mobile app, users could:
- view the list of queues they are assigned to
- enable or disable participation **per queue**
- Simple toggle (On / Off) for each queue
- The existing global login/logout button for all queues
could remain available as an option
### Current limitation
With the current global button, users cannot:
- leave one specific queue temporarily
- stay logged in to one queue while logging out of another
- easily manage breaks or workload while mobile
### Use cases
- Agents assigned to multiple queues (support, hotline, on-call, etc.)
- Users working mainly from the mobile app
- Improved autonomy and mobile user experience
This enhancement would significantly improve usability,
flexibility, and efficiency of the 3CX mobile app.
Thank you for considering this request.
I would like to suggest an improvement related to the **3CX mobile app**
(Android and iOS), specifically regarding call queue management.
### Current behavior
The 3CX mobile app currently provides a button that allows users
to log in or log out **of all call queues at once**.
While this is useful in some scenarios, it lacks flexibility
for users who belong to multiple queues.
### Requested improvement
Allow users to **log in or log out of individual call queues
directly from the 3CX mobile app**.
### Expected behavior
- From the mobile app, users could:
- view the list of queues they are assigned to
- enable or disable participation **per queue**
- Simple toggle (On / Off) for each queue
- The existing global login/logout button for all queues
could remain available as an option
### Current limitation
With the current global button, users cannot:
- leave one specific queue temporarily
- stay logged in to one queue while logging out of another
- easily manage breaks or workload while mobile
### Use cases
- Agents assigned to multiple queues (support, hotline, on-call, etc.)
- Users working mainly from the mobile app
- Improved autonomy and mobile user experience
This enhancement would significantly improve usability,
flexibility, and efficiency of the 3CX mobile app.
Thank you for considering this request.
Upvote
5