Solved Finding reinstall option in portal

[Rob_Craig]

Hi,

Have been asked to look into this, not normally the phone guy.

Have an unused system, client ported away, that I have been asked to test upgrade on before doing live systems.
However getting the attached error. Have tried all the commands I found in other threads repair/reinstall the package.
System is located in AWS Lightsail, install was done through express in portal and had been working fine.
I have taken a full backup to our FTP site and also my local machine.
In all the other threads people talk about reinstall from portal and then restore backup.
Being all new to this I am battling to find the reinstall option for the instance/key.
Could some kind person please point in the direction of where I might find it as gone through new(beta) and old portals and unable to see it.

Any guidance for a learner much appreciated

 

[Alphabetic]

You will need to log in to your customer portal and click on your instance

https://portal.3cx.com



Once you done this you will be able to click reinstall

 

[Rob_Craig]

You will need to log in to your customer portal and click on your instance

https://portal.3cx.com

View attachment 27307

Once you done this you will be able to click reinstall

View attachment 27308

Thank you for that. Ran through steps and restored system from backup during reinstall. Worked perfectly!!!

 

[Rob_Craig]

You will need to log in to your customer portal and click on your instance

https://portal.3cx.com

View attachment 27307

Once you done this you will be able to click reinstall

View attachment 27308

Sorry another question... during the reinstall it created another instance even when inputting original keys. So currently showing machine offline in portal. However when clicking on link to login into console it takes me to correct location. Will it just take to replicate or do I need to make a change somewhere?

 

[Rob_Craig]

Sorry another question... during the reinstall it created another instance even when inputting original keys. So currently showing machine offline in portal. However when clicking on link to login into console it takes me to correct location. Will it just take to replicate or do I need to make a change somewhere?

Found it in AWS... had to detach new public IP and assign original to new instance. Got to love learning new things each day

 

[VasilisV_3CX]

Glad to hear you managed @Rob_Craig. Feel free to open a new thread if you require any further assistance.