First call not logged in Hubspot

[tremmert]

Hello,
We just noticed that all new callers are not being logged into the Hubspot call log. BUT, if the caller already has an entry in our contact list on Hubspot, then the call is logged correctly.

Any thoughts?

 

[TheodorosG_3CX]

This is an expected behavior. The first call will not be reported as at the moment there is no contact to report the call. Once the contact is created the next call will be reported.

 

[edossantos]

Hello,
We just noticed that all new callers are not being logged into the Hubspot call log. BUT, if the caller already has an entry in our contact list on Hubspot, then the call is logged correctly.

Any thoughts?

Contacts are not created automatically anymore in 3CX v18 Update 8. You need to manually create them from the Web Client. You will see an "Add contact" link in this case, where you can fill your contact details, so the contact is created in HubSpot with the definitive name.