[FIXED] Phones Ending Calls after 60 seconds

[harrisonf123]

I am using 3CX 11, with CISCO SPA 504G phones.

Under forwarding rules for the phones I have the 'if the call is not answered within' field set to 600 seconds.

My issue is that if an extension rings another extension or an external number rings in and no one picks up the phone after 60 seconds the phone ends the call by either sending the call to voicemail or disconnecting it depending on what I have set in the forwarding rules for the extension.

If I set the 'if the call is not answered within' field to less than 60 seconds it works fine.

Nothing appears in the Event Log, But this is what is in the activity log:

25-Sep-2013 11:01:48.935 Leg L:692.2[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 10.7.20.16:5060
25-Sep-2013 11:01:48.934 L:692.1[Extn] forwards call from Extn:126 to EndCall:EndCall based on rule Fwd[Available/NoAnsw]
25-Sep-2013 11:01:48.934 L:692.1[Extn] failed to reach Extn:126, reason Temporarily Unavailable
25-Sep-2013 11:01:48.934 Call to T:Extn:126@[Dev:sip:[email protected]:5060] from L:692.1[Extn] failed, cause: Cause: 480 Temporarily not available/INVITE from 10.7.20.16:5060
25-Sep-2013 11:00:48.756 [CM503025]: Call(C:692): Calling T:Extn:126@[Dev:sip:[email protected]:5060] for L:692.1[Extn]
25-Sep-2013 11:00:48.746 [CM503027]: Call(C:692): From: Extn:122 ("Warehouse" <sip:[email protected]:5060>) to T:Extn:126@[Dev:sip:[email protected]:5060]
25-Sep-2013 11:00:48.745 [CM503004]: Call(C:692): Route 1: from L:692.1[Extn] to T:Extn:126@[Dev:sip:[email protected]:5060]

hoping someone has seen this before and would appreciate any help

 

[lneblett]

Re: Phones Ending Calls after 60 seconds

You should log into the phone's web interface and check the settings. Some phones also have a "ring time" (may use other terminology) that also limits how long the phone will ring before it then rejects or call handles in its own manner. This may not be a field within the phone that the provisioning accommodates as I can't think of anyone who might have a need to allow a phone to ring for 10 minutes. Most, I think, would give up around a minute or so.

 

[harrisonf123]

Re: Phones Ending Calls after 60 seconds

Thanks for the advice I couldn't find the setting though, I do agree it should take people more than 60 seconds to answer a call but unfortunately it does. for now I have set the ring groups for the external lines to forward to another group if no one picks up after 60 seconds.

 

[lneblett]

Re: Phones Ending Calls after 60 seconds

look here:

Setting Voice User Parameters
The voice User parameters control the phone user options, such as caller ID and
speed dial numbers.
The table identifies and describes the parameters in the User tab.
Parameter Description
Cfwd Setting Choose yes from the drop-down menu to enable call
forwarding. Choose no to disable the feature.
Cfwd All Dest Enter the target phone number to where all calls are
forwarded. When this field is anything other than blank, the
phone rings once and the call is forwarded.
CFWD Busy Dest Enter the target phone number to where all calls are
forwarded when this phone is busy.
CFWD No Ans
Dest
Enter the target phone number to where all calls are
forwarded.
CFWD No Ans
Delay
Enter the number of seconds to delay before forwarding
calls because there is no answer at your phone.Speed Dial X Enter the target a phone number, IP address, or URL that
will be called or launched when you press the speed dial
number. You can configure up to eight speed dials, one for
each of the numbered keys 2 through 9.
CW Setting Choose yes from the drop-down menu to enable call
waiting. Choose no to disable the feature. Call waiting alerts
you when you are on a call by ringing the phone and
displaying a status message that you have an incoming call.
If you turn call waiting off, incoming calls do not ring your
phone when you are on another call, and the caller hears a
busy signal or message.

 

[harrisonf123]

Re: Phones Ending Calls after 60 seconds

For anyone that comes up against this in the future I solved it by changing the Cadence under regional settings.

For example by default Cadence 1 is set to '60(2/4)' the 60 represents how many seconds the call will ring for, changing this value to a different number will change how long the phone will ring for.

I did try the call FWD settings as above but to no avail, thanks for the advice though!