Flowroute Calls Are Not Coming In Correctly

[rjamesm2884]

Something changed and we noticed today that the calls are not coming in correctly through Flowroute. Upon checking when I call a DID and it set to ring an extension 3CX will just make up a line 1000 and hand it over to the main number. I have checked every setting in 3CX and there is nothing that has an 1000 extension or a rule to transfer calls to the main line if you call that DID. I did read on Flowroute that back in March 2023 3CX now expects a ring stance and you no longer need to use SIP registration but set a route to the HOST, in this case our hosted 3CX. I've done that and it doesn't passes the call from the carrier to Flowroute.

Does someone have a setup guide to verify the settings of our Flowroute and 3CX?

 

[TheodorosG_3CX]

Your inbound parameters are configured as per below screenshot?

 

[rjamesm2884]

Your inbound parameters are configured as per below screenshot?

View attachment 36523

Yes, my setting for inbound were incorrect now inbound works. Also, when I try to dial out from the web client the call starts it drops. Do you think the outbound settings are off too?

 

[PanagiotisL_3CX]

@rjamesm2884

Regarding outbound calls, do you see any errors in the Event Log?

 

[YiannisH_3CX]

did read on Flowroute that back in March 2023 3CX now expects a ring stance and you no longer need to use SIP registration but set a route to the HOST, in this case our hosted 3CX.

Please note that you still do need to use SIP registration with your Flowroute account as it is a prerequisite for rInstance.
If you have switched to IP based then that is probably why your outbound calls are not working.