FlowRoute -Outbound MMS works, Inbound doesn't

[healthy]

SMS has been working for a while, but now MMS is "working" so we ran some test. We are able to send OUT messages with attachments, but incoming never makes it in.

 

[Evolute IT]

Make sure your webhook URL in Flowroute has v3 in it, and not v1 or v2.

 

[NickD_3CX]

I'm in the same boat. SMS magically stopped working with Flowroute sometime over the past few days. I've deleted the recreated the link, and updated all the webhooks to match. Everything SMS and MMS outbound works fantastic. Zero inbound.

Flowroute logs show things being passed to 3CX, but scouring logs in 3CX I cannot find even a rejection.

Try settings 3CX in Verbose logging, then sending a test SMS with something like "this is a test message" text and wait 2-3 minutes.
Then open the 3cxManagementConsole.log file and search for the specific text you sent.

If you don't find anything, then indeed the message is not arriving on our 3CX installation.

At this point, I would recommend contacting Flowroute and asking them to check if the messages are being sent to the correct Webhook URL and if they are getting any sort of error.

If they do tell you they are getting an error, I would suggest contacting your 3CX Partner to check with 3CX Support, or contacting 3CX Support directly.

 

[healthy]

Make sure your webhook URL in Flowroute has v3 in it, and not v1 or v2.

Thank you so much! It is now working prefectly!