Forbidden

[Rel82me]

HI everyone,

Having a bit of an issue here and after having spent a couple of hours attempting to research this myself, I've finally come to the conclusion that I'm going to need some help from the community at large.

Alright, I've setup the 3CX SIP client, and can make calls and receive calls with a profile setup for Call Centric. However, I've installed the 3CX PBX and have created a separate profile for use with it. The PBX Port/Trunk Status is green and appears to be registered with Call Centric. I can also visually see my extension status as enabled when I connect using the 3CX SIP software, and disable when I disconnect. Further, I can also see the Phone Model, user ID, etc under Phones and can receive incoming calls.

But I CAN'T place out going calls. When I attempt to dial 1xxx-xxx-xxxx the SIP phone displays "Dialing" then a moment later "Forbidden" I've seen a number of posts here regarding this, but can't seem to resolve the issue.

Here's the latest part of my log:

20:55:20.258 Requests rate from IP 127.0.0.1:64739 is too high! Blacklisted for 167 seconds
20:55:20.258 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:14165256595@localhost:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:64739;branch=z9hG4bK-d8754z-f5610f6ff9006d66-1---d8754z-;rport=64739
Max-Forwards: 70
Contact: <sip:[email protected]:64739;rinstance=54a3441b7b083da1>
To: <sip:14165256595@localhost:5060>
From: "A&O Systems Group"<sip:101@localhost:5060>;tag=9a338045
Call-ID: ZWM4ODVlYjE3ZjM1ZGY1MTA4MzczZjhjZjczYmI1NGM.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Supported: replaces
User-Agent: 3CXPhone 4.0.13679.0
Content-Length: 0

20:55:20.258 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 14165256595@localhost:5060 tid=f5610f6ff9006d66 cseq=INVITE [email protected]:64739 / 1 from(wire)
20:52:34.907 [CM302001]: Authorization system can not identify source of: SipReq: SUBSCRIBE 101@localhost:5060 tid=5e28306a480e7267 cseq=SUBSCRIBE [email protected]:64739 / 1 from(wire)
20:52:34.709 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:64739;rinstance=54a3441b7b083da1/101]
20:48:07.804 Requests rate from IP 127.0.0.1:51841 is too high! Blacklisted for 167 seconds
20:48:07.804 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:14165859658@localhost:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:51841;branch=z9hG4bK-d8754z-1820e8504d158e19-1---d8754z-;rport=51841
Max-Forwards: 70
Contact: <sip:[email protected]:51841;rinstance=908f9ad6c0f738d8>
To: <sip:14165859658@localhost:5060>
From: "A&O Systems Group"<sip:101@localhost:5060>;tag=c256a53e
Call-ID: YjNiNDZjNjRmMWJkMWM1N2ExZGViNjdlZjM4MmJhOTY.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Supported: replaces
User-Agent: 3CXPhone 4.0.13679.0
Content-Length: 0

Thanks or any help you can provide.

 

[leejor]

Well, right of the bat, I don't see any "normal" private IP addresses in the log, which means that a few things may not be set up properly. What is the IP of your PC running 3CX? What is the IP of the PC running the 3CX soft phone? Are you trying to run the softphone on the same PC?

 

[Rel82me]

leejor,

Thanks for your response.

The sip client and the pbx are both running on the same box and adjusted port forwarding on my linksys router for both tcp and udp on port 5060 to 192.168.1.102. (this address assigned by the router, through DHCP.) I also stopped all pbx servers and used the "test firewall" function and everything came back as "passed".

 

[Rel82me]

And yes, I am running both the sip client and the pbx on the same box, if I didn't mention that in my previous post.

 

[leejor]

You are probably going have issues. I suspect that the soft phone was not intended to run on the same PC as the PBX. The IP for both devices will be the same. You might try changing the port on the softphone to something other than the default of 5060 since 3CX uses that already. Good luck.

 

[Rel82me]

Strange..Even during configuration, the server provided me with the following:

Proxy Server or FQDN: 169.25483.226:5060
SIP ID: 101
authentication id: 101
password: *********


-----------------------

I've reconfigured the server according to the FAQ on Call Centric as well as the SIP client. Here's the latest log output. Suggestions anyone?

00:01:04.222 [CM503020]: Normal call termination. Reason: Not found
00:01:04.221 [CM503016]: Call(13): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
00:01:04.221 [CM503014]: Call(13): No known route to target: <sip:[email protected]:5060>
00:01:04.219 [CM503010]: Making route(s) to <sip:[email protected]:5060>
00:01:04.216 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
00:01:04.209 [CM503001]: Call(13): Incoming call from Ext.101 to <sip:[email protected]:5060>
23:59:33.147 [CM503016]: Call(12): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
23:59:33.145 [CM503010]: Making route(s) to <sip:[email protected]:5060>
23:59:33.129 [CM503001]: Call(12): Incoming call from Ext.101 to <sip:[email protected]:5060>
23:59:26.538 [CM504002]: Ext.101: a contact is unregistered. Contact(s): []
23:58:54.415 [CM503016]: Call(11): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
23:58:54.413 [CM503010]: Making route(s) to <sip:[email protected]:5060>

 

[leejor]

Does the 3CX log show that it is registering properly with Call Centric?

23:59:33.147 [CM503016]: Call(12): Attempt to reach <sip:14165321979@169.254.83.226:5060> failed. Reason: Not Found

Can you ping that IP from the 3CX PC?

All of the IP's are the same. And none (the extension) are the private IP you listed earlier.

[/quote]Phone 4.0.13679.0] PBX contact: [sip:101@169.254.83.226:5060][/quote]

And this is troubling..

3CX

Ext.101: a contact is unregistered. Contact(s): []

 

[Rel82me]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
I can, here's the results of the ping. I'm not sure where it's getting this IP from though.

C:\Users\Oliver>ping 169.254.83.226

Pinging 169.254.83.226 with 32 bytes of data:
Reply from 169.254.83.226: bytes=32 time<1ms TTL=128
Reply from 169.254.83.226: bytes=32 time<1ms TTL=128
Reply from 169.254.83.226: bytes=32 time<1ms TTL=128
Reply from 169.254.83.226: bytes=32 time<1ms TTL=128

Ping statistics for 169.254.83.226:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Oliver>

 

[Rel82me]

Dudes:

It's working. It was all in the call prefix. Instructions at Call Centric and badly written. But thanks everyone for your help!