Forgot password not working - U8 hotfix

[kmcmichael]

Installed the latest U8 hotfix

Trying the forgot password feature and am not receiving the email

Using Microsoft 365 intergration before and after the update for email - all tests show everyting is working

All other email still flow okay - voicemail emails / test emails / etc..

The extension(s) I have tried all have unique email addresess that are not being used elsewhere.

Any ideas? Anyone else having this issue?

 

[Charles_3CX]

Are you trying to log in to a user's webclient or the management console, please?

 

[kmcmichael]

Thanks for the reply - this is using the webclient

I have tried both using the email address and the username

 

[Charles_3CX]

Can you check if the integration with 365 is still configured or, better still, reconfigure with the new 365 integration option in update 8. Then check that the users are still added to the sign-in and user sync sections and try using their 365 accounts to log in.

 

[kmcmichael]

okay - so I got it - I wasn't aware that the user\email had to be synced - I just assumed it was sending an email not doing a check of the intergration feature. The email in question isn't in 365 as it's a distribution group email fro a generic extension. Kind of a deal breaker for this feature as though we do have many extensions where it's just a straight up user with an email - we do have a fair share of generic extensions like 'Nurse station 3' - 'check out 1' etc that have an email that is a distribution group.