Forward Calls to Ring Group based on Area Code in CID

[PatR]

We manage the calls comming in withinn a large contry with multiple Time Zone and Area Codes and have agents in multiple different locations.
We would like to be able to forward "route" the incomming calls to different Ring Groups based on the CID Area Code.
Is it possible, and if so, how is it done?

 

[SteveITS]

Via caller ID rules.

There's also a script coming in update 5: https://www.3cx.com/community/threads/did-bypassing-cid-rules.131951/#post-629739

 

[VoIPTools]

This is possible in 3CX right out of the box with CID routing. But, this does impose the need for users to communicate to administrators when routes change. It would be nice if managers could assign customers to agents, or automatically route specific area codes to a "western region" queue for example, and handle calls differently based on time of day.

If you need that type of functionality, then you may want to look at our 3CX Call Router tool. We provide a simple web interface (separate from the 3CX console) that allows managers to update these routes themselves. You really do not want to give end-users access to create and maintain CID rules. With our tool, you do not have to give console access.